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In 2021, our social care company based in the North-West of the UK continued to provide exceptional person-centred care. Our approach focused on supporting independence, honouring choice, improving quality of life, empowering residents, enhancing dignity, and promoting positive well-being. Our services were created in partnership with citizens and communities, with a focus on equality and narrowing inequalities. Our carers were always identifiable, supported, and involved, ensuring that our care and support remained person-centered, personalised, coordinated, and empowering.